Career HIGHLIGHTS
U.S Department of Veterans Affairs
Redesigned the pension claim 527 form on va.gov, addressing a technical glitch impacting over 32,000 veterans. Improved content, accessibility, performance, and adherence to VA's design system standards. Reduced a 40% drop-off rate through targeted optimizations.
▶︎ Public Trust security clearance
▶︎ Responsive website with 508 & WCAG 2.2 compliance
SPEC
Designed the MVP of TrustCloud, a B2B SaaS cloud data security and fraud detection platform. Conceptualized and drove an experimental PLG strategy to reduce TTV and new client cancellations. Pioneered Spectrum, a new design system, and partnered with Engineering to establish a design toolkit in Storybook, resulting in enhanced product consistency and efficiency.
▶︎ 0-to-1 Product Design
▶︎ React Web App
Kandji
Researched, roadmapped, and ideated the MVP for Kandji's B2B SaaS MDM/EDR platform, enhancing cybersecurity capabilities. This empowered IT administrators to identify and address various security threats, such as data breaches, malware, and insider threats, while facilitating seamless security updates across device fleets, thus reducing the risk of attacks.
▶︎ Generative research and UX design
▶︎ React Web App
Usertesting
Influenced strategic partnerships and platform integrations at a leading B2B SaaS data insights platform, broadening platform capabilities for a larger audience. This initiative successfully democratized and automated unmoderated usability testing and customer feedback analysis. Collaborated on joint R&D activities with industry leaders like Adobe, Atlassian, EnjoyHQ, Microsoft, Slack, SurveyMonkey, and Zoom, focusing on cross-platform user experiences and conversational designs. Additionally, orchestrated the theming and information architecture of a developer portal to extend APIs to third-party developers.
▶︎ 0-to-1 Product Design, UI/UX Design
▶︎ APIs, chatbots, integrations
Britecore
Pioneered and scaled the UX Research department, conducting over 500 studies to enhance user experience and customer satisfaction for BriteCore's B2B SaaS P/C insurance platform. Implemented advanced research tools for A/B testing, heatmaps, card sorting, and usability testing. Established a research repository, documenting test plans and insights, and built a participant recruiting database. Leveraged analytics to measure and improve product features for policy search, claims management, account management, billing, policyholder portal, integrations, dashboards, and underwriting.
▶︎ Generative and evaluative research
▶︎ Vue.js Web App
