maya carroll
UX Designer / UX Researcher | MS, BFA, CSPO
Seasoned Civic Tech consultant specializing in User Experience Design, User Research, and Service Design with two years of contracting experience in the U.S. Department of Veterans Affairs, driving innovation within the Office of Information Technology to streamline Veteran experiences across the Benefits portfolio.
Brings 20 years of expertise as a Product Designer in B2B SaaS startups, researching and designing mobile, web, and other digital products across industries such as AI, cybersecurity, fintech, insurance, IT, consumer research, martech, and e-commerce. Proven experience collaborating with founders to establish product-market fit for MVPs, driving rapid product-led growth, supporting startups through IPOs, and helping mature enterprises with digital transformations.
A player/coach with a 5-year track record in leadership roles, including team lead, manager, and director positions, alongside 4+ years of mentoring emerging UI/UX designers in bootcamps. Skilled in advanced Figma design, prototyping, design systems management, and research operations, with extensive experience partnering with Product Managers and Engineers to deliver high-impact solutions.
With formal education in Graphic Design, Information Technology Management, and Agile Product Management, committed to lifelong learning and a passion for mission-driven work and emerging technologies.
THANK YOU
Gratitude to all the organizations for the opportunities
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She helped me cultivate a deeper understanding of user-centric design principles and the importance of empathy in creating meaningful user experiences.
Rebecca Beecham, UI/UX Mentee
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Her ability to extrapolate patterns from significant raw data to bridge the gap between user needs and design solutions were instrumental in enabling us to deliver solutions that met customer needs.
Justin Cimino, Product Leader
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She possesses a remarkable talent for inspiring others' success.
Casey Cui, UI/UX Designer